SHIPPING & PAYMENT

WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?

Estimated delivery time is three (3) working days after dispatch date for UAE. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.

WHAT IF I PLACED AN INTERNATIONAL ORDER?

Estimated delivery time is Seven (7) to Ten (10) working days after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.

ONCE I HAVE PLACED MY ORDER, CAN I CHANGE MY ADDRESS OR EDIT MY ORDER?

Yes, we will try to accommodate any changes to your order; however please reach out to us info@thenaturelab.me, so that we can correct your address prior to shipment. We do try and ship things out as quickly as possible to you.

WHAT IF I RECEIVE AN INCORRECT OR DAMAGED ITEM?

We’re sorry about that! If you have received a damaged or incorrect item, please contact info@thenaturelab.me with a photo of the damage or incorrect items as well as your order number. We will be sure to rectify the situation as soon as possible!

RETURNS & EXCHANGES

CAN I RETURN THE ITEMS ?

Due to hygiene and security reasons, we can not accept any return, unless the product is defective. If the product is defective, please send us an email at info@thenaturelab.me.

WHAT IF I RECEIVE AN INCORRECT OR DAMAGED ITEM?

We’re sorry about that! If you have received a damaged or incorrect item, please contact info@thenaturelab.me with a photo of the damage or incorrect item as well as your order number. We will be sure to rectify the situation as soon as possible!

CONSEQUENCES OF REVOCATION

The customer is in charge of returning the product. In case of an effective return, both sides have to reverse their share in the state of receipt. Any product with visible wear and tear will not be exchanged. The customer has to pay the costs of return.